Greeting | aiapps365 Docs

The greeting is the first thing every caller hears. Your AI plays this within ~500ms of the call connecting — before any conversation starts.

Where to set it

There are two fields that look like greetings. Use the right one:

| Field | Where | What it does | |---|---|---| | Greeting line | Settings → AI Receptionist → top of the page | The literal text the AI speaks first. Multi-line supported. | | First message (override) | AI Assistant page → Overrides section | Operator-only override. Takes precedence when set. |

If you're the business owner, edit the Greeting line field. The operator uses the override only for special cases.

The Greeting line field on the AI Receptionist settings page — Greeting line — the field at the very top of Settings → AI Receptionist.

Single-language greeting

For an English-only business:

Thank you for calling Acme Plumbing — how may I help you today?

Keep it warm, concise, and natural. Avoid technical jargon. The AI sounds best when the greeting reads like a human said it.

Bilingual greeting (English + Spanish)

For markets where Spanish is common, write both halves on two lines in the same field:

Thank you for calling Love My Insurance, how may I help you today?
Gracias por llamar a Love My Insurance, ¿en qué puedo ayudarle hoy?

The AI plays both halves back-to-back, with a natural pause between them. The caller hears the English version first; if they respond in Spanish (or say "español"), the AI switches to Spanish for the rest of the call.

Why two lines?

Putting Spanish on the second line gives the TTS engine a natural pause to switch language modes. Putting both on one line works but sounds more like a single run-on sentence — the two-line version feels more like a real bilingual receptionist.

Multi-language? (more than 2)

Spanish + English is the current well-tested combination. For other language pairs (Vietnamese, Tagalog, Chinese, Portuguese), contact us — the TTS engine supports them but our default voice may need to change.

Recording disclosure

If your state requires two-party consent (CA, FL, IL, MA, MT, NV, NH, PA, WA), the AI automatically appends a recording disclosure line after your greeting. You don't need to write it manually — the system adds it based on your business address.

Save + sync

After editing, click Save. Your aiapps365 operator clicks Sync (live) on the AI Assistant page to push to Vapi. The next call uses the new greeting.

To verify it worked, call your business number. The first thing you hear should match exactly what you typed.

If you don't hear the new greeting

Likely the operator hasn't synced yet. Email support and ask for a sync — it's a one-button operation on our end.